Show Notes

No matter what sales terminology a business uses - cancelled orders, abandoned carts, or something else entirely - the end result is the same: lost revenue. Every cancelled transaction represents a prospective customer who was interested enough to initiate a purchase but failed to complete it for one reason or another. These missed opportunities can quickly add up, hindering a company's growth and profitability. Minimizing cancelled orders should be a key priority for any business seeking to maximize sales and boost their bottom line. Identifying the root causes through customer feedback, then implementing strategies to remove friction from the buying process, can help recapture a significant portion of that lost income potential.

If you are not yet familiar with The Closers Part 2 by Ben Gay III - the book delves into the nuanced, sophisticated techniques and mindset strategies used by the top "master closers" in the sales profession. The Closers Pts 1 and 2 are widely recognized as THE Sales Bibles.

Opening the book to this chapter 'And Another Thing,' we journey to page 249, specifically to the segment titled ‘Cut Cancellations’. Last week we covered ‘Sell From The Audience' and we invite you to revisit our previous conversations - all 9 of them - to follow along as we delve into the rest of the chapter. 

Find us on the web: Denise Griffitts LinkedIn | Ben Gay III LinkedIn | The Closers Books Call Denise Toll-Free 888-719-6711

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