Tony Bodoh is the CEO of Tony Bodoh International, LLC.   He founded the company in 2008 to serve the growing needs of companies that were developing analytically-driven customer experience programs.  Prior to founding TBI, Tony led one of the first and most successful implementations of text mining software in the hospitality sector and went on to deliver six consecutive quarters of record customer satisfaction and loyalty scores for Gaylord Entertainment.  Bodoh’s success was recognized in over a dozen hospitality trade journals, CIO magazine and several marketing industry magazines.
Tony started TBI in order to leverage his dual backgrounds in business intelligence and organizational development for the benefit of his clients.  He invested nearly a decade in designing, implementing and managing analytical and operational improvement programs for two public companies.  In addition, he has been an adjunct instructor of Organizational Development and Business Communication at Aquinas College in Nashville for eight years.
Today TBI works with executives from Fortune 1000 companies and startups who are seeking to develop a sustainable competitive advantage through the integration of their customer experience programs with business intelligence.
We will be talking about:
What is customer experience and how does it impact your bottom line? Is customer experience more important than customer satisfaction or loyalty? What the value of customer experience in today's economy? What is business intelligence? What are some of the biggest myths about customer satisfaction?

Show Notes

Tony Bodoh is the CEO of Tony Bodoh International, LLC.   He founded the company in 2008 to serve the growing needs of companies that were developing analytically-driven customer experience programs.  Prior to founding TBI, Tony led one of the first and most successful implementations of text mining software in the hospitality sector and went on to deliver six consecutive quarters of record customer satisfaction and loyalty scores for Gaylord Entertainment.  Bodoh’s success was recognized in over a dozen hospitality trade journals, CIO magazine and several marketing industry magazines.

Tony started TBI in order to leverage his dual backgrounds in business intelligence and organizational development for the benefit of his clients.  He invested nearly a decade in designing, implementing and managing analytical and operational improvement programs for two public companies.  In addition, he has been an adjunct instructor of Organizational Development and Business Communication at Aquinas College in Nashville for eight years.

Today TBI works with executives from Fortune 1000 companies and startups who are seeking to develop a sustainable competitive advantage through the integration of their customer experience programs with business intelligence.

We will be talking about:

What is customer experience and how does it impact your bottom line? Is customer experience more important than customer satisfaction or loyalty? What the value of customer experience in today's economy? What is business intelligence? What are some of the biggest myths about customer satisfaction?


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