Phil Gerbyshak is the chief connections officer who works with small businesses and organizations to increase employee & customer engagement by using social media to create and build relationships. He helps them understand it’s really not about the tools; it’s all about the conversations they participate in and the connections they create and cultivate.
  Phil worked in IT for much of the past 15 years, and has focused his efforts on understanding and leveraging the social media space for over 8 years. His work building relationships using blogs was spotlighted in the 2005 book What Nobody Ever Tells You About Blogging and Podcasting: Real Life Advice from 101 People Who Successfully Leverage the Power of the Blogosphere.   In addition to doing keynote and breakout addresses, Phil greatly enjoys coaching others in the simple strategies and tactics that make life great. His first book 10 Ways to Make It Great! was published in 2006 and inspired many to make the changes in their life to go from good…to GREAT.   His second book Help Desk Manager’s Crash Course offers managers a guidebook for hiring, firing, discipline, and more.   Phil co-authored #Twitterworks in 2010, featuring success stories, tips and traps about using twitter for independent restaurants and small businesses but that anyone can use.   In 2012, Phil authored Service Desk Manager’s Crash Course to help service desk manager’s learn the basics of management – FAST!

Show Notes

Phil Gerbyshak is the chief connections officer who works with small businesses and organizations to increase employee & customer engagement by using social media to create and build relationships. He helps them understand it’s really not about the tools; it’s all about the conversations they participate in and the connections they create and cultivate.

  Phil worked in IT for much of the past 15 years, and has focused his efforts on understanding and leveraging the social media space for over 8 years. His work building relationships using blogs was spotlighted in the 2005 book What Nobody Ever Tells You About Blogging and Podcasting: Real Life Advice from 101 People Who Successfully Leverage the Power of the Blogosphere.   In addition to doing keynote and breakout addresses, Phil greatly enjoys coaching others in the simple strategies and tactics that make life great. His first book 10 Ways to Make It Great! was published in 2006 and inspired many to make the changes in their life to go from good…to GREAT.   His second book Help Desk Manager’s Crash Course offers managers a guidebook for hiring, firing, discipline, and more.   Phil co-authored #Twitterworks in 2010, featuring success stories, tips and traps about using twitter for independent restaurants and small businesses but that anyone can use.   In 2012, Phil authored Service Desk Manager’s Crash Course to help service desk manager’s learn the basics of management – FAST!


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